Job title: Founding Operations Lead

Location: San Francisco, CA (in-person only, relocation available)

Type: Full-time, W2

Compensation: $90,000-$120,000 base salary + 1% equity + benefits

About Origin

At Origin, we’re building the future of pediatric therapy.

We help speech, occupational, and physical therapists build their own private practices. Our AI-powered “business-in-a-box” handles everything from business setup and insurance to marketing and software, so therapists can focus on what they do best: helping children.

We’re a small team in San Francisco backed by industry-leading investors who share our vision to reimagine the shape of pediatric care in the US. If you’re ready to build something big, you’re in the right place.

Role Overview

We’re hiring our Founding Operations Lead to work in-person, 5 days/week, in San Francisco as a member of our founding team. Our office is currently in the Mission.

This is not a 9-to-5 role. This is a chance to join an early-stage startup, work incredibly hard to build something massive, and get unmatched career growth and learning along the way. What we’re building matters — to families, to therapists, and to the kids waiting for care.

As our Founding Operations Lead, you will be employee #1 and build & own the entire operations experience — primarily on the provider side (from provider outreach to onboarding to ongoing success) and increasingly on the patient side as we scale. You will be wearing several different hats:

• Provider onboarding
  • Design, build, and own the end-to-end provider recruiting journey from initial outreach through signed agreement — what we say, show, and do at each stage.
  • Build and continuously refine the onboarding process: from form completion, to back-office setup (LLC/business license/EIN), to brand/logo/website design. Learn how to do it manually and then automate these over time.
  • Develop a consistent outreach and follow-up cadence to engage prospective providers and keep them warm.
  • Work directly with providers to solve problems in real time and ensure a smooth, supportive onboarding experience.
• Provider success
  • Serve as the trusted point of contact for our therapists — helping troubleshoot issues & answer questions.
  • Help providers build full caseloads, leaning in with extra support where needed to ensure every therapist is thriving.
  • Gather provider feedback to inform product improvements, onboarding changes, and new support materials.
• Patient operations
  • Refine and optimize the patient-provider matching process ensuring the right balance of fit, strategy, and therapist capacity.
  • Build our CRM and tracking on patient leads, statuses, and outcomes
  • Partner with our offshore ops team to help build better processes on patient intake, insurance billing, and patient FAQs.

You Might Be a Fit If You…

• Have 2-10+ years of experience in management consulting, investment banking, early-stage startups, or a similar role.